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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
291 ratings and 145 comments received in the last 90 days.
24 March 2025
Prentices are very professional to deal with. Stephen made everything seem less.
22 March 2025
Felt welcome, by staff.
11 March 2025
Due to the friendly staff, and their experience about the product they are selling.
Response from Prentice
Delighted you had such a great experience on your recent visit us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
10 March 2025
Everything was looked after and all questions or enquiries was dealt with also there was good contact which means a lot
Response from Prentice
Thank you so much for your time in completing our survey and providing your positive feedback. Managing Director, Joanne Houston
10 March 2025
Time spent explaining how to operate the interface to the car. Not terribly happy with the digital signing process for documents. Felt pressured to sign rather than peruse documents properly. In end signed on basis that they were authorised dealer
Response from Prentice
Your feedback is much appreciated. Managing Director, Joanne Houston
11 February 2025
I was kept up to date during the period after placing the order through to vehicle collection and handover
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
11 February 2025
Good service, friendly staff and a good deal
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
05 February 2025
I was very helpfully guided through the purchasing process by Stephen Harkness who discussed models with honesty and patience
Response from Prentice
Delighted you had such a great experience with Stephen on your recent visit with us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
02 February 2025
Very accommodating & great communication
Response from Prentice
We are delighted to hear about your positive experience with James. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
31 January 2025
Very satisfied with the service I received.
Response from Prentice
We are delighted to hear about your positive experience with our sales department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
27 January 2025
Dealt mainly with Keith & Rachel. Both super efficient and keen to gain my custom. Finance process and time with the in branch BMW expert was extremely valuable. Very pleased.
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit with Keith and Rachel. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
21 January 2025
Totally satisfied with all aspects of the purchase and delivery. This has been the norm for me over the years that I have been dealing at Prentice Portadown.
Response from Prentice
We are delighted to hear about your positive experience with Stepehn . Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
21 January 2025
Again ,because of our contact with Stephen .
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit with Stephen. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
20 January 2025
I was overall completely satisfied with this BMW Centre from the time I ordered my X5 until delivery and I drove it away. The time between ordering and delivery was excellent too.
Response from Prentice
Delighted you had such a great experience on your recent visit with us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
18 January 2025
Everything was as I expected
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
16 January 2025
all needed to know i received and if i needed more assistance i had only to ask
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
16 January 2025
James was honest and hardworking to secure the car I wanted. I received a deal which met my expectations. James made this experience effortless and kept me informed from order until handover day.
Response from Prentice
Delighted you had such a great experience on your recent visit with us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
12 January 2025
William was extremely helpful. Very knowledgeable and helpful. Nothing was an effort. Great Salesman.
Response from Prentice
We are delighted to hear about your positive experience with William. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
26 March 2025
The experience has left me extremely satisfied, from start to finish it was all very easy for me. And I know it's not easy in this type of business with customer expectations.
26 March 2025
The length of time taken to get a booking and then not standing over BMW parts that had only went over warranty mileage because they couldn't take the car sooner
26 March 2025
My BMW and my wifes BMW were serviced last week. Neither car was washed before pick up. Very disapointed with this as I have purchased 8 BMW's from Prentices over the past 20yrs and I usually got the cars washed etc.
25 March 2025
High level thank you
25 March 2025
BMW's handling of rcalls has been excellent
25 March 2025
Excellent experience as ever.
25 March 2025
Kept up to date by Kyle. Keen to sort the issue and loved the fact they delivered my car back to me!
23 March 2025
Helpful staff and work carried out as requested.
22 March 2025
Very satisfied with the professionalism and service by Prentice BMW
22 March 2025
High standard from start to finish
21 March 2025
As above
19 March 2025
The brake fluid change was satisfactorily completed. Bit of a long delay though waiting for it .
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
18 March 2025
Car ready ahead of time!
Response from Prentice
Delighted you had such a great experience on your recent visit us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
17 March 2025
Jack and Lara are credit to your company making the whole process dimple and stress free
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
16 March 2025
Very nice people
Response from Prentice
We are delighted to hear about your positive experience with our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
13 March 2025
Prentice Portadown have always given me 5 star service. Their customer service is excellent and they ensure you are well looked after throughout your service, should that be transport to nearby shopping centre to wait for your car or on site.
Response from Prentice
Delighted you had such a great experience on your recent visit us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
13 March 2025
Staff were pleasant and accommodating.
Response from Prentice
Your feedback is much appreciated. Managing Director, Joanne Houston
12 March 2025
Job completed on time
Response from Prentice
Thank you so much for your time in completing our survey and providing your positive feedback. Managing Director, Joanne Houston
11 March 2025
Work done quickly and efficiently. Good customer service
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our service department. We look forward to welcoming you in the future. Managing Director, Joanne Houston
11 March 2025
Easy to talk to nothing a problem and help in every way possible
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
10 March 2025
Completely satisfied. Work completed with no hassle and kept updated
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
09 March 2025
Progessional
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
09 March 2025
Prentice BMW were friendly, kind and thoroughly professional throughout my service experience. They couldn't have been more helpful ??.
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown. Managing Director, Joanne Houston
08 March 2025
Wonderful company to deal with so friendly and genuinely seem to care
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
08 March 2025
The service I received was outstanding from Kyle
Response from Prentice
We are delighted to hear about your positive experience with our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
08 March 2025
All was completed on the day and with great communication throughout.
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
07 March 2025
See above
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
05 March 2025
Professional and courteous.
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
04 March 2025
Approachable manner, attention to needs and assured competency in the work carried out.
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
04 March 2025
All completed timely and a lot of advice offered
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
04 March 2025
Friendly informative experience from beginning to the end
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
02 March 2025
Every member of the Prentice team I dealt with went the extra mile in customer service.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
27 February 2025
Did as promised
Response from Prentice
Your feedback is much appreciated. Managing Director, Joanne Houston
26 February 2025
Looked after throughout the repair period
Response from Prentice
Thank you so much for your time in completing our survey and providing your positive feedback. Managing Director, Joanne Houston
25 February 2025
When booking in for repairs I had arranged for a loan car, I was ask to have my licence, an £12 to cover insurance, this didn't happen,
Response from Prentice
Thank you for participating in our survey. Your feedback is essential in helping us gauge customer satisfaction and make the necessary improvements. We appreciate your time and input. Managing Director, Joanne Houston
25 February 2025
We were very satisfied with the service and communication that came with it. However, we noticed a little mark below the driver side door handle that was not there before we left the car for service.
Response from Prentice
Thank you for taking the time to complete our survey and leaving a review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
24 February 2025
complimentary wash was just excellent! everyone at prentice was very friendly and helpful
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
24 February 2025
Brian made the whole experience so easy and stress-free. I was dreading the hassle of leaving the car in but he was so patient and kept me up to date with the status of the car. He is a credit to Prentice BMW, fantastic representative!
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey regarding Brian. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
24 February 2025
Jack was extremely helpful and pleasant at service desk.
Response from Prentice
Delighted you had such a great experience on your recent visit with us. We really appreciate your kind words on Jack also. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
24 February 2025
I received a warm welcome at front reception & was very well looked after by the Service Manager, Brian
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey regarding Brian. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
24 February 2025
As above.
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
23 February 2025
Knew exactly how long it would take and the cost. Kept up to date during the service. Brian Sales Manager is fabulous and has excellent customer service skills.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
23 February 2025
Very happy with the actual service but the drivers seat was left with what appeared to be dirty marks on the upright part of the seat
Response from Prentice
Thank you for sharing your experience with us and providing feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
22 February 2025
Smooth and simple. Courteous accomodating staff.
Response from Prentice
We are delighted to hear about your positive experience with our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
22 February 2025
Prompt booking. Quick and efficient. Very pleasant staff.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
22 February 2025
Good services and reliability. I was delighted.
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
22 February 2025
Two additional requests were not looked at prior 1. Replace batteries on keys (only done when I was paying my bill) 2. To review a tear on the leather upholstery on the drivers seat - not looked at all.
Response from Prentice
Thank you for your valuable feedback in our survey. Managing Director, Joanne Houston
17 February 2025
Great service is the normal at Prentice, but I suspect that Iain worked through his lunch to help me. Above and beyond the nirmal
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey regarding Iain. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
17 February 2025
That my experience of my visit
Response from Prentice
Thank you for taking the time to complete our survey and leaving a review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
16 February 2025
Work completed and vehicle returned cleaned and valeted.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
14 February 2025
Had wash my car which was quite dirty
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
13 February 2025
The service team did a good job. They were helpful, polite and courteous. They did try to help but were limited by the bmw recommended repair. The repair took longer than expected but the car was delivered to my home which was super helpful!
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown. Managing Director, Joanne Houston
13 February 2025
Satisfied with all staff professional
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
12 February 2025
Service experience is fine and everyone very helpful and friendly. Unfortunately the issue arose again a couple of days after vehicle was returned to me.
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown. Managing Director, Joanne Houston
12 February 2025
Fixed the issue plus looking at another issue can't say more!!
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
12 February 2025
Only problem I saw was a lack of customer parking in the car park which was completely filled with BMW used cars for sale. You need to move some and keep some dedicated customer parking.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
12 February 2025
Always kept informed
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
11 February 2025
Great service from the team
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
10 February 2025
Took my car basically right away, got an update on work being carried out through the app and was sent a walk around video which was interesting, Brian was as always friendly and I paid a reasonable price for the work carried out .
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
10 February 2025
as above
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
10 February 2025
Nothing a problem
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
09 February 2025
A bit pricey for all that was required Engineers switched the Bluetooth off and disconnected my dashcam power lead and didn't tell me. It was only after the journey home that I realised otherwise it would have been 5*
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
08 February 2025
Accommodating and friendly staff and quick turnaround
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
08 February 2025
My husband was away so you bought the car to me. You very courteous.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
08 February 2025
Again great customer service
Response from Prentice
Thank you for taking the time to complete our survey and leaving a review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
08 February 2025
Overall very good. Though high-cost for parts and parts on backorder
Response from Prentice
Thank you for taking the time to complete our survey and leaving a review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
08 February 2025
Please see previous comnent
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
07 February 2025
Very punctual
Response from Prentice
Delighted you had such a great experience on your recent visit with us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
07 February 2025
The service was completed satisfactorily
Response from Prentice
Your feedback is much appreciated. Managing Director, Joanne Houston
06 February 2025
Very satisfied.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
06 February 2025
The service provided to me was excellent as I loved the video and feedback about my vehicle that had been sent. It was impressive as all car dealerships have that stigma that they are always looking more money off you but that is the proof.
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our service department and Iain. We look forward to welcoming you in the future. Managing Director, Joanne Houston
06 February 2025
Friendly professional linked up service
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
06 February 2025
Young guy was very helpful & polite & kept us informed of everything going on
Response from Prentice
Thank you for your valuable feedback in our survey. Managing Director, Joanne Houston
05 February 2025
Only problem I experienced was the length of time for a "waiting appointment" for a brake fluid service. Too long, even though I was well looked after.
Response from Prentice
We are delighted to hear about your positive experience with our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
05 February 2025
They informed me every step of the way
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our service department and Kyle. We look forward to welcoming you in the future. Managing Director, Joanne Houston
04 February 2025
My car was left back and all faults sorted.
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
04 February 2025
Very impressed by Kyle who dealt with handover. Knew his job very well and was pleasant to deal with.
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our service department and Kyle. We look forward to welcoming you in the future. Managing Director, Joanne Houston
03 February 2025
Very friendly helpful staff
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
03 February 2025
Professional & efficient in all aspects
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown. Managing Director, Joanne Houston
02 February 2025
Staff were pleasant and helpful.
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown. Managing Director, Joanne Houston
31 January 2025
Completed the work in resonable time
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
30 January 2025
Very , free years with Bavarian
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
28 January 2025
Excellent customer service
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown. Managing Director, Joanne Houston
27 January 2025
I found the after sales and repair facility devoid of any customer service
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
27 January 2025
No issue.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
27 January 2025
Problem was sorted
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown. Managing Director, Joanne Houston
26 January 2025
Fast, efficient and friendly service! Did all the necessary work while I waited in comfort with bottomless coffees!
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
26 January 2025
Work was done efficiently and without difficulty.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
26 January 2025
Fast service
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
26 January 2025
David Prentice BMW have always given us an unparalleled level of service, they are excellent!
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our service department, we look forward to welcoming you in the future. Managing Director, Joanne Houston
26 January 2025
Very good service, staff very friendly and informative
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
25 January 2025
Prentice are just great and professional in every aspect of their work
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
24 January 2025
The attention to detail when my car went in for a diagnostic scan and repair, unbelievable, never received service like it before. Kept me informed throughout the process.
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our service department, we look forward to welcoming you in the future. Managing Director, Joanne Houston
23 January 2025
Worl completed quickly. Car left in very good condition. Communication was excellent.
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
23 January 2025
100 percent
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
23 January 2025
Great communication throughout. The work is always done quickly and if a part needs to be imported, or more work undertaken, I'm given options on how to proceed. Usually Kyle oversees the work and he is very good.
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
23 January 2025
Car was in for a few days. I wasn't told how long it would be in for I had to call for updates. Updates would be nice if it's more than 1-2 days.
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown. Managing Director, Joanne Houston
22 January 2025
Excellent.
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our service department and Julianne, we look forward to welcoming you in the future. Managing Director, Joanne Houston
22 January 2025
From start to finish the process associated with a BMW recall was handled professionally. I received notication on my phone to remind me of the time and date of the service and the car was handed back perfectly washed. Great service.
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
21 January 2025
Car was cleaned and gifts given!
Response from Prentice
We are delighted to hear about your positive experience with our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
21 January 2025
Great service all around.
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
21 January 2025
Excellent communication, very structured approach .. followed up on parts warranty and provided support for a successful refund..
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
20 January 2025
All aspects outstanding
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
19 January 2025
The service department explained in straightforward terms what service items they had dealt with
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
19 January 2025
Very pleased with our experience
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
19 January 2025
To be disturbed by text messages on at 11am on a Sunday morning is not ideal Have a day off
Response from Prentice
Thank you for taking the time to complete the survey and leave feedback. Joanne Houston, Managing Director
19 January 2025
Got problem sorted out
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our service department, we look forward to welcoming you in the future. Managing Director, Joanne Houston
17 January 2025
Smooth process from start to finish
Response from Prentice
We are delighted to hear about your positive experience with our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
17 January 2025
I had to sit and wait for 10 minutes not knowing why until someone called me to deal with me , I didn't feel like a valued customer
Response from Prentice
Thank you for taking the time to complete the survey and leave feedback. Joanne Houston, Managing Director
16 January 2025
When I eventually got a service date I had a few issues and asked for Brian and he was so reassuring and explained how these things occurred and dealt with everything for me
Response from Prentice
We are delighted to hear about your positive experience with our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
14 January 2025
Couldn't have been more helpful. Friendly and thorough. Work carried out to high standard and car returned to me on time and valeted. Thank you
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown. Managing Director, Joanne Houston
14 January 2025
Very approachable
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
14 January 2025
My vehicle was taken in and returned in timely manner. And all explained to me as to what was going to happen.
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
13 January 2025
Parts obtained and work carried out in good time.
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally. Managing Director, Joanne Houston
13 January 2025
All work carried out quickly and efficiently. Sometimes it is possible for work to be carried out and improvement is not necessarily obvious. In my case it was obvious that the necessary work had been done and my car showed itwhen driving.
Response from Prentice
Delighted you had such a great experience on your recent visit with us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
13 January 2025
I had forgotten to book a loan car to use whilst my car was being serviced but Prentice BMW were able to provide one with only a few hours notice. Very good service
Response from Prentice
We are delighted to hear about your positive experience with our service department. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
13 January 2025
Very happy and the service guy on receiving the car key give me a goody bag which was a nice surprise
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
11 January 2025
Efficient and helpful with explanation
Response from Prentice
Thank you for your valuable feedback in our survey. Managing Director, Joanne Houston
10 January 2025
Lack of returned emails or calls.
Response from Prentice
Thank you for taking the time to complete the survey. I am disappointed to hear you were not satisfied. I believe our Aftersales Director has been in contact. Joanne Houston, Managing Director
10 January 2025
Great service the goodie pack was a real nice touch..
Response from Prentice
Thank you so much for your time in completing our survey and providing your positive feedback. Managing Director, Joanne Houston
09 January 2025
very pleasant people from reception to service men .
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
09 January 2025
I was very satisfied with my service experience at Prentice Portadown. The staff was attentive and kept me well informed throughout the process. I appreciate the professionalism and the quality of service I received.
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
08 January 2025
Very satisfied
Response from Prentice
Thank you for taking the time to complete our survey, your feedback is very important to us. Thank you again for choosing Prentice Portadown. Managing Director, Joanne Houston
06 January 2025
After sales service needs improved. Firstly told that recall didn't qualify for courtesy car or drop off / pick up service. Then told work would only take 30 mins and could be performed while I wait. Took just over 2 hours to do and had to wait.
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
05 January 2025
On-site waiting time while the car was serviced was fine. The wheel alignment added 1.5 hours and if l had got the car cleaned that would have added another hour. The pulling to the left should have been identified and fixed prior to car purchase.
Response from Prentice
Thank you for taking the time to complete our survey and leaving a review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
05 January 2025
When a fault developed I got an early booking and was supplied with a courtesy car The service department kept me informed on progress and car was returned in very clean condition
Response from Prentice
Delighted you had such a great experience on your recent visit with us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
25 March 2025
So happy with everything