OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
199 ratings and 92 comments received in the last 90 days.
06 June 2025
I have been a returning customer, always being greeted with fantastic service from Keith Craig and his team at Prentice Portadown.
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience with Keith. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston
03 June 2025
I have dealt with James a number of times and he has a good grasp of what I look for in my vehicle purchases.
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback on James. Your support means a lot to us, and we're glad we could help you find the perfect car yet again. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
29 May 2025
Attentive, knowledgeable and professional
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience with Keith. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Safe travels and happy motoring! Managing Director, Joanne Houston
22 May 2025
Everything went so smoothly - the epitome of courtesy and professionalism
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience with Stephen. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Safe travels and happy motoring! Managing Director, Joanne Houston
30 April 2025
Excellent service. Highly efficient.
Response from Prentice
Thank you for taking the time to complete our survey. Your feedback is very important to us. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
14 April 2025
William Tang was very knowledgeable
Response from Prentice
I am absolutely delighted you had such a great experience on your recent visit to us. We really appreciate your kind words about William. Thank you for your support, we really appreciate it, and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
12 April 2025
I dealt with William & Richard. Both were excellent. Informative & helpful ??????????
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey regarding William and Richard. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
06 April 2025
Brilliant job by William and Rachel and all staff at David Prentice.
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our Sales team. We look forward to welcoming you in the future. Managing Director, Joanne Houston
03 April 2025
Very helpful
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
16 June 2025
Friendly, helpful and experienced
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit with Prentice BMW. Thank you for the business. Managing Director, Joanne Houston
14 June 2025
5 Star
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
10 June 2025
Excellent service. Car was serviced and staff made sure I was kept comfortable with a coffee. . Car had a full chrck while on site and all was well.
Response from Prentice
Thank you for taking the time to complete our survey and for such a positive review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
10 June 2025
Good customer service
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
08 June 2025
Was not keep informed about what car need I had to ring and find out when car was fixed person was to ring on Friday but left and when home I had to drivegdown on following Monday to be told car ready Andy was to let me and went on coarse
07 June 2025
Looked after eventually
Response from Prentice
Thank you for your feedback. It is very much appreciated. Managing Director, Joanne Houston
05 June 2025
Again, Mr Colin Carville The Service Manager and his attention to detail are always commendable
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently and professionally with Colin. Managing Director, Joanne Houston
04 June 2025
Friendly and efficient.
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
03 June 2025
A painless and easy experience from booking stage to arrival at the showroom. Courtesy transport was provided to and from a local shopping complex while my car was undergoing its service.
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit with Prentice BMW. Thank you for the business. Managing Director, Joanne Houston
03 June 2025
Quick and effective
Response from Prentice
We appreciate you taking the time to complete our survey and thank you for your feedback on our Service Dept. We look forward to welcoming you in the future. Managing Director, Joanne Houston
08 June 2025
There were some damage with my order but all was sorted swiftly with apologies.
Response from Prentice
Thank you for taking the time to complete our survey. Your feedback is very important to us. Your support means a lot to us, and we're glad Richard could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston